Refund policy
RETURNS & WARRANTY POLICY
We want you to be completely satisfied with your Vitalux panel. If for any reason you're not, we'll make it right.
30-DAY MONEY BACK GUARANTEE
If you're not satisfied with your panel for any reason, contact us within 30 days of delivery and we'll arrange a full refund — no questions asked.
The 30-day period starts from the date your panel is delivered, not the date you ordered. You'll receive a tracking notification when your panel arrives.
Panels must be returned in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the panel arrived damaged or faulty.
HOW TO RETURN YOUR PANEL
1. Email us at hello@vitalux.health within 30 days of delivery. Include your order number and the reason for your return.
2. We'll reply within 24 hours with return instructions and the return address.
3. Pack your panel securely in the original packaging and ship it back using a tracked service.
4. Once we confirm receipt of the returned panel, your refund will be processed within 5–10 business days to your original payment method.
3-YEAR WARRANTY
Every Vitalux panel comes with a 3-year warranty covering manufacturing defects. If your panel develops a fault within 3 years of purchase, we'll replace it.
The warranty covers: LED failure, power supply faults, timer or dimmer malfunction, and structural defects in the panel or stand.
The warranty does not cover: accidental damage, water damage, or damage caused by use outside the recommended operating conditions.
To make a warranty claim, email hello@vitalux.health with your order number, a description of the fault, and a photo or video showing the issue. We'll respond within 24 hours.
DAMAGED OR INCORRECT ORDERS
If your panel arrives damaged or you receive the wrong item, contact us at hello@vitalux.health within 7 days of delivery. Include your order number and photos of the damage or incorrect item. We'll arrange a replacement or refund at no cost to you — including return shipping.
REFUND TIMELINE
Refunds are processed within 5–10 business days of us receiving and inspecting the returned panel. Refunds are issued to the original payment method. Processing times vary by bank — most refunds appear within 3–5 business days after processing.
CONTACT
For any questions about a return or warranty claim, email hello@vitalux.health. We aim to respond within 24 hours.